Money Back Guarantee Policy

At EMBERARC, we strive to ensure that our customers are completely satisfied with their purchases. Our Money Back Guarantee policy is designed to provide peace of mind and confidence when shopping with us. This policy outlines the terms and conditions under which you may request a refund.

Eligibility for a Refund

• Products must be returned in their original packaging, unused, and in the same condition as you received them.
• A refund request must be submitted within 30 days of the purchase date.
• Proof of purchase, such as a receipt or order confirmation, is required for processing refunds.

How to Request a Refund

To initiate a refund, please contact our customer service team at [email protected] with your order details. Our team will guide you through the process and provide you with a return merchandise authorization (RMA) number.

Processing Your Refund

Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned above. Upon approval, the refund will be processed using the original payment method within 10-15 business days.

Exclusions

Please note that certain items are non-refundable. These include but are not limited to:

• Customized or personalized items
• Digital products and downloadable content
• Items marked as final sale

Contact Us

For further assistance or inquiries about our Money Back Guarantee policy, please do not hesitate to reach out to our customer support team at [email protected].

Thank you for shopping with EMBERARC. Your satisfaction is our priority.